Stock Availability

 If an item is temporarily out of stock, we will contact you immediately and inform you of the expected delivery date. 

 

Returns Policy

You may return most new, unused items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Return exception: Sorry we cannot accept returns on customized items or furniture pieces. 

Shipping

In stock items ship the next business day, all other items items ship within 5 days and 3-4 weeks for custom ordered pieces.  Expect longer shipping time for furniture pieces.   

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Damaged Items and Lost Packages

If an item arrives damaged, you must notify us within 48 hours of receipt.  Due to abuse, you must contact us within 30 days of order placement, if your item has not arrived. We will not be held responsible for notifications after that time. 

 

Liability Policy:

We are not responsible for any damage that is caused by your dog to any of the merchandise. We cannot honor refunds or exchanges for any merchandise that has been used, or is not in its original new condition.  We are not responsible for any returned packages lost in shipping.

Please supervise your pet while using Sophisticated Pup products.  Each consumer is responsible for determining the suitability of these products for their individual situation.  Consumer accepts all responsibility by purchasing and using our products.

We encourage you to measure your pet as accurately as possible.  Shipping Charges for exchanged orders are the responsibility of the customer. If additional charges are needed we will contact you for your permission to charge your card for the additional shipping charges.

 

If you have any questions or concerns at all, please contact us at info@sophisticatedpup.com.  We try to go out of our way every day to make sure that our clients and their pups are very happy with us, and enjoy their  Sophisticated Pup experience.